Return & Refund Policy

Need help with a VERYRECOVERY order? Start here to review return requirements, understand shipping responsibilities, and find out how to request a return or follow up on a refund.

1. Return Eligibility

To qualify for a return, all of the following must apply:

Requirement Details
Timeframe Request submitted within 30 days of carrier-confirmed delivery date
Item Condition Unused, unworn, unaltered, and resalable
Packaging Original packaging, tags, and accessories included
Proof of Purchase Order number from veryrecovery.com required

2. Non-Returnable Items

The following are not eligible for return:

  • Items damaged by unauthorized disassembly, repair, or intentional misuse
  • Products purchased from third-party retailers or unauthorized platforms

3. How to Return

  1. Contact us at support@veryrecovery.com with your order number and photos/videos of the issue (if applicable).
  2. Await approval — our team will send return instructions. A prepaid label is provided for quality-related returns.
  3. Pack securely and include your order slip inside the parcel.
  4. Share tracking — send us the return tracking number. Refunds cannot be processed without a valid tracking number.

Important: Do not ship to the address on your original package. That is a logistics hub and cannot accept returns. All returns must go to our designated warehouse in Shenzhen, China. The correct address will be provided upon approval.

4. Return Shipping Responsibility

Return Reason Shipping Paid By Restocking Fee
Defective / Damaged / Wrong item VERYRECOVERY (prepaid label provided) None
Change of mind / Customer remorse Customer None

5. Refund Processing

Stage Timeframe
Return inspection Within 3 business days of receipt
Refund to original payment method 1–5 business days after approval (varies by bank)

You will receive an email notification once the inspection is complete, whether approved or declined.

6. Cancellations & Exchanges

Request Details
Cancellation (pre-shipment) Full refund available
Cancellation (post-shipment) Not possible — follow return process instead
Exchanges Not offered — return for refund, then place a new order

7. Refund Not Received?

If your refund hasn't appeared after the expected window, check the following in order: your bank account balance → your credit card statement → your bank's processing times. If the issue persists, contact us at support@veryrecovery.com.

8. Contact VERYRECOVERY

For return or refund questions, email support@veryrecovery.com. Our team replies within 24 hours, Monday–Friday (PT).