Shipping Policy

Planning an order with VERYRECOVERY? This page brings together our shipping costs, dispatch schedule, delivery estimates, and tracking information so you know what to expect before placing your order.

1. Shipping Destinations & Delivery Schedule

Orders are fulfilled from Shenzhen, China. We ship to the continental United States, Australia, Canada, New Zealand, and the United Kingdom. The following estimated schedule applies to all five destinations:

Stage	Estimated Time
Order processing	1–3 business days
Transit after dispatch	3–9 business days
Total time from order placement to delivery	4–12 business days

Destination	Delivery Area
United States	Continental US only (excludes AK, HI, territories, APO/FPO)
Australia	Australia
Canada	Canada
New Zealand	New Zealand
United Kingdom	United Kingdom

Delivery times are estimates and may vary due to customs clearance, carrier capacity, or peak-season demand.

2. Shipping Costs

Order Value (USD)	Shipping Charge	Applies To
$59.99 or more	Free shipping	All supported regions
Under $59.99	$6.99 USD	All supported regions

3. Preparing Your Order & Tracking Your Parcel

Order processing takes 1–3 business days, Monday through Friday. Once dispatched, your parcel has an estimated transit time of 3–9 business days, bringing the estimated total time from order placement to delivery to 4–12 business days. Orders placed during Chinese public holidays may experience a brief delay.

When your parcel is dispatched, we email a shipping confirmation with its tracking number. Live tracking updates become available within 48 hours.

4. Duties & Import Taxes

All orders ship DDP (Delivered Duty Paid). Import duties and taxes are fully covered by VERYRECOVERY. The amount shown at checkout is your final charge — no surprise fees at the door.

5. Address Changes & Returned Packages

Scenario	Policy
Address modification	Not possible once order enters processing (~12 hrs after placement)
Package returned to sender	$10 USD re-dispatch fee applies; original shipping fee is non-refundable

6. Missing or Damaged Items

If your tracking shows "Delivered" but the parcel hasn't arrived, or if items arrive damaged, contact us within 7 days of the confirmed delivery date. We will investigate with the carrier and issue a replacement or refund.

7. Get Shipping Help

For questions about dispatch, tracking, or delivery, email support@veryrecovery.com. Our support response time is within 24 hours, Monday–Friday (PT).